Online Order FAQ's
If you have questions, we have answers.
Making the Order
Is there a minimum order value for pickup?
Yes, a minimum order of <$X> is required for online pickup orders.
Why did the price of my grocery order change after checkout?
Prices may change due to substitutions or variations in weight-based items like produce and meat. Items are weighed at the time of fulfillment using the same scales as in-store purchases.
Why can’t I buy everything online that I can buy in-store?
Some products may not be available online due to delays or stocking limitations.
Is there a limit to the number of items I can add to my order?
No, there is no item limit for orders.
What is the “Temporary Hold” line item in my cart?
This is a temporary hold on your credit card to account for pricing variations in substitutions or weight-based items.
When will the final amount be charged to my credit card?
The final amount is charged after your order is prepared. The original hold will expire within 1-7 days, depending on your bank.
Who can I contact for help with my order?
Contact the store directly using the details on our Contact Us page.
After the Order
Is there a cut-off time for modifying or canceling my order?
Orders cannot be edited online after placement. Call the store for assistance, but changes cannot be guaranteed.
What do I do if I entered the wrong information on my order?
Contact the store to correct the details.
How are temperature-sensitive items stored?
Items are kept in refrigerators or freezers until you pick up your order.
Substitution Questions
How are substitutions handled?
Substitutions are selected when an item is out of stock, with a focus on similar products. If you are unsatisfied, contact the store for assistance.
Do I pay more for substitutions?
You are charged based on the price of the substituted item.
What happens if no substitution is available?
You will not be charged for items that cannot be substituted.
Can I provide substitution instructions?
Yes, you can specify preferences such as "contact me," "refund only," or "accept similar item."
Store Pickup Questions
Can someone else pick up my order?
Yes, someone else can pick up your order. Ensure they have the necessary order details.
Where do I go in the store to pick up my order?
Follow the pickup signage or ask store staff for directions.
What happens if I miss my pick-up time?
Contact the store as soon as possible to reschedule your pickup.
Can I bring reusable bags for pickup?
Yes, reusable bags are welcome.
Can I tip the grocery pick-up associate?
Tipping is not required but appreciated.
Store Returns Questions
What is the return policy for grocery and perishable items?
Returns are accepted for items with issues. Contact the store for specific guidelines.
Do you have more questions?
If you didn't find all the details you need above, please reach out to our team for help.